You can't dazzle online customers with attractive store decor, nice background music, or personable sales staff. All you can do is deliver what they want, when they want it. DHL Supply Chain's flexible, innovative e-commerce fulfillment solutions can help improve the service you offer your existing online customers, and help expand your customer base to include others who prefer e-commerce options.

We deliver both business-to-business and business-to-consumer e–retail fulfillment services. Our global transportation and distribution network supports in-home and in-store shopping through websites, in-store kiosks, and catalogues. Our fulfillment offering is supported by web-enabled systems, such as shipment track and trace.

Contact a DHL Supply Chain e-Commerce specialist

DHL Supply Chain E-Commerce Fulfillment Services

  • Network design including determining where to locate facilities, justifying economics of supplementing network with fast moving, bulk and/or seasonal operations
  • Process Modeling and Optimization including determining the ideal level of mechanization for the operation
  • Facility Design & Layout including working with racking, material handling equipment and automation vendors during implementation
  • Systems setup and integration including installation support, configuration and modifications
DHL Supply Chain E-Commerce Fulfillment Services
  • Peak season planning including ramp-up, outside storage operations, and leveraging DHL Supply Chain's campuses

How We Work

Case Study: E-Commerce fulfillment solution brightens holiday for toy retailer

One of the nation's leading toy retailers generates as much as 50 percent of its sales in the fourth quarter alone, and a growing percentage of that business is being done online. When problems arose with the retailer's third-party e-commerce provider, the company created a completely new online infrastructure and looked to DHL Supply Chain to design and quickly implement a warehousing and order fulfillment solution.

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Case Study: Supply chain solution provides ThinkGeek flexibility to manage peak volume and year-on-year growth

ThinkGeek originated as a home-based operation and has transformed into a rapidly growing e-tailer. The company needed a supply chain partner that could keep pace with increasing fourth quarter volumes and manage for future growth, so it partnered with DHL Supply Chain. With its e-commerce expertise, DHL Supply Chain designed and implemented a solution that included a new – and smaller – facility, vertical mechanization, state-of-the-art systems, and the right staffing levels. ThinkGeek now benefits from a supply chain solution that is positioned to meet volume demands with a high degree of flexibility and efficiency.

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