At DHL Supply Chain, quality is about more than meeting ordinary supply chain performance goals. It's about finding ways to constantly move the bar higher.

You can't achieve quality if you don't know what it truly means to your customer. So we begin by studying your service expectations, business objectives, and regulatory requirements. Then we implement our Quality Management System, which provides clear direction for your workforce.

Our quality system is based on ISO 9001 principles, and emphasizes customer focus, associate involvement, and continual improvement.

When we say quality, we mean no errors in shipments, low product damage, on-time orders, high productivity, alignment with customer requirements, and full regulatory compliance.

Operational Performance
Once your quality system is defined, we work to meet your objectives. Our Performance Measurement group is responsible for developing and implementing the tools used to measure our performance against site metrics.

To do this, each site completes a monthly standard balanced scorecard. Scorecard results are reviewed by senior management to identify successes and opportunities for improvement.

We call it "command and control." What it really means to you is that we know everything that's going on in your operation. It's the only way we know how to work. The only way we'll know what to fix if something isn't working the way we want.


How DHL Supply Chain quality assurance is different

  • We provide structure and mechanisms that establish predictable and compliant performance.
  • Training tools and documentation provide clear direction to your associates.
  • We practice what we preach.We advocate and demand quality for our customers as well as our own business.
  • With a quality program in place, you will meet or exceed customer expectations, performance objectives, and comply with all relevant statutory and regulatory requirements.
  • Select DHL Supply Chain locations hold active certifications for standards such as ISO 9001, TS 16949, ISO 14001, ISO 13485 and others. The robustness and flexibility of the Quality Management System provides the structure to achieve compliance with most regulatory and standards agency requirements.