At DHL Supply Chain, quality is about more than meeting ordinary supply chain performance goals. It's about finding ways to constantly move the bar higher.
You can't achieve quality if you don't know what it truly means to your customer. So we begin by studying your service expectations, business objectives, and regulatory requirements. Then we implement our Quality Management System, which provides clear direction for your workforce.
Our quality system is based on ISO 9001 principles, and emphasizes customer focus, associate involvement, and continual improvement.
When we say quality, we mean no errors in shipments, low product damage, on-time orders, high productivity, alignment with customer requirements, and full regulatory compliance.