No discussion about how we work would be complete without mention of the associates who ultimately power your supply chain. Labor represents 50 to 60 percent of typical distribution costs. DHL Supply Chain provides labor solutions that both augment and improve the capabilities of your own human capital.

A systematic approach
DHL Supply Chain's Workforce Performance Management Program combines engineered productivity standards, comprehensive operating practices, labor management technology, and performance recognition. We create very precise structures so every worker knows exactly what is expected, measured, and rewarded. Since inception, the program has achieved a 10 percent increase in product throughput and reduced labor cost per case by as much as 14 percent.

Flexible resources
In situations where our labor handles your product, our workforce is experienced and trained to respond to new challenges. Even our infrastructure is engineered to be more efficient — many of our facilities are close to transportation hubs and share pre-trained resources for temporary or start-up needs. Our scale allows us to bring qualified resources to the task just when you need them most.

Motivated teams
Helping our associates work smarter pays dividends for everyone. Our customers are able to deliver more volume to their customers and reduce costs. Additionally, associates value the recognition that comes from achieving performance goals, leading to longer tenure and greater job satisfaction. The result is higher-skilled employees, better retention, and less investment in the on-boarding and training of new employees.


How DHL Supply Chain labor management is different from competitors

  • Highly precise structures help associates understand expectations, measurements, and rewards.
  • Online reporting immediately alerts supervisors of bottlenecks, labor performance problems, and other productivity issues.
  • Our labor management system improves customer satisfaction and reduces process defects.
  • Our integrated labor efforts balance productivity, motivation, and job satisfaction.
  • Labor sharing allows us to leverage our size and scale, and assign seasoned resources to handle your needs.
  • When potential labor issues are identified sooner, they can be resolved before the problem escalates.