Account Management Roles
This senior-level member of the DHL Supply Chain management team has ultimate ownership of a customer account. This includes assignment and management of operational, account development, and specialty resources.
The "go to" resource for the decision-makers within a customer's organization, the Account Manager manages the overall strategy for a customer. He or she manages contracts, new service pricing, and ensures DHL Supply Chain's solution aligns with the customer's overall business goals.
Whether a program launch or continuous improvement process, the Project Manager is responsible for outlining project scope and goals and tracking progress to completion. They are experts in issue resolution and communication, internally and with the customer.
Making sure the customer achieves the target financial and operational results is the responsibility of the Operations Owner/Manager. He or she manages the staffing, project implementation, and day-to-day activities for the account.