Project management is about day-to-day effectiveness. Account management is where we take the long-term view of our partnership. DHL Supply Chain creates working relationships focused on bringing you success. It's the foundation for everything we achieve together, from the big picture to the smallest details.

Supply chains are complex. You want a straight answer from someone who can provide it – or knows how to get it quickly. We make sure you have a single point of contact when it comes to the vision for your program. Someone who's smart about our business and yours. Someone you can count on to be there every step of the way – and is backed up by readily accessible subject matter experts who can address specific needs or questions.

Ongoing Advocacy
Account managers also serve as customer advocates within your organization. They share your business goals and help ensure that everyone — from the president of a business unit to the frontline forklift operator — knows what's important to you and your customers.

Account Management Roles
Executive Sponsor
This senior-level member of the DHL Supply Chain management team has ultimate ownership of a customer account. This includes assignment and management of operational, account development, and specialty resources.

Account Manager
The "go to" resource for the decision-makers within a customer's organization, the Account Manager manages the overall strategy for a customer. He or she manages contracts, new service pricing, and ensures DHL Supply Chain's solution aligns with the customer's overall business goals.

Project Manager
Whether a program launch or continuous improvement process, the Project Manager is responsible for outlining project scope and goals and tracking progress to completion. They are experts in issue resolution and communication, internally and with the customer.

Operations Owner/Manager
Making sure the customer achieves the target financial and operational results is the responsibility of the Operations Owner/Manager. He or she manages the staffing, project implementation, and day-to-day activities for the account.

Advantages

How DHL Supply Chain account management creates a better customer experience

  • A clear contact hierarchy is designed to address our customers' needs quickly and consistently.
  • Thorough industry knowledge — both ours and yours — to take advantage of best practices and emerging trends.
  • We provide open lines of communication with the right people at the right level.
  • Access to smart, seasoned experts in key functional areas.